Privacy Policy

Welcome to Spinko. This Privacy Policy explains how Spinko collects, uses, discloses, and protects your personal information when you use our online casino services. We are committed to protecting your privacy and handling your data transparently and securely. By using Spinko, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your information.

Spinko operates under a license issued by our licensing authority. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), where relevant. Our registered office is located in our jurisdiction of operation.

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, phone number, and national identification number (where required for verification). We collect this during registration and account verification processes.
• Financial Information: Details related to your payment methods, such as credit/debit card numbers (partially masked), bank account details, and other payment service provider information. We do not store full payment card details on our servers.
• Transaction Data: Records of your deposits, withdrawals, bets, game play, and other activities on Spinko. This helps us manage your account and comply with regulatory obligations.
• Technical Data: Your IP address, browser type and version, operating system, device type, referral sources, and other technical information when you access our website or mobile applications.
• Usage Data: Information about how you use our services, including pages visited, time spent on pages, game preferences, and interaction patterns.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and customer support interactions.
• Publicly Available Information: In some cases, we may collect information about you from public sources to verify your identity or for fraud prevention purposes.
• Self-Exclusion and Responsible Gaming Data: Information you provide regarding self-exclusion requests, deposit limits, and other responsible gaming measures.

Spinko uses your information for several essential purposes:

• Account Management: To create and manage your Spinko account, verify your identity, process your transactions, and provide customer support.
• Service Delivery: To operate our online casino, allow you to participate in games, and provide access to features and promotions.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal acts. This includes using third-party verification services.
• Legal and Regulatory Compliance: To comply with our licensing obligations, anti-money laundering (AML) laws, responsible gaming regulations, and other legal requirements.
• Personalization: To tailor our services, content, and offers to your preferences, improving your experience on Spinko.
• Marketing and Promotions: To send you marketing communications about our products, services, bonuses, and promotions, where you have consented to receive them. You can opt out at any time.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Analytics and Improvement: To analyze usage patterns, monitor the performance of our services, and make improvements to our website, games, and overall offerings.
• Responsible Gaming: To identify and assist players who may be at risk of problem gambling, in line with our responsible gaming policies.

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing our gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Spinko is subject, including AML, KYC (Know Your Customer), and responsible gaming regulations.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided these do not override your fundamental rights and freedoms. This includes fraud prevention, network security, service improvement, and marketing activities (where consent is not required). We conduct a legitimate interest assessment for such processing.
• Consent: Where we rely on your consent for specific processing activities, such as sending direct marketing communications. You have the right to withdraw your consent at any time.

Spinko may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, marketing agencies, and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes we specify.
• Regulatory and Law Enforcement Authorities: We disclose information when legally required to do so by our licensing authority, law enforcement agencies, courts, or other governmental bodies, to comply with legal obligations, or to protect our rights and safety.
• Fraud Prevention and Anti-Money Laundering Agencies: We share data with specialized agencies to detect and prevent fraud, money laundering, and terrorist financing, as required by law.
• Group Companies: Your data may be shared with other entities within our corporate group for operational, administrative, and analytical purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• Auditors and Professional Advisors: We may share information with our auditors, lawyers, and other professional advisors as necessary for their services.

We do not sell your personal information to third parties.

Spinko implements robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption for all data transmissions between your browser and our servers.
• Access Controls: Strict access controls are in place to limit access to your personal data to authorized personnel only, based on their job requirements.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and security best practices.
• Data Minimization: We only collect and retain personal data that is necessary for the stated purposes.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You can object to the processing of your personal data where we are relying on legitimate interests as the legal basis, or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before processing your request.

Spinko uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: These collect anonymous information about how visitors use our website, helping us understand and improve site performance.
• Functionality Cookies: These remember your preferences, such as language settings, to provide a more personalized experience.
• Targeting/Advertising Cookies: These are used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by:

• The duration of your active Spinko account.
• Legal and regulatory obligations (e.g., anti-money laundering laws require us to retain certain data for a specified period after account closure).
• The need to resolve disputes, enforce our agreements, or protect our legal rights.
• Specific consent you have provided, which may allow for longer retention.

Upon the expiration of the applicable retention period, your personal data will be securely deleted or anonymized.

Spinko may transfer your personal information to countries outside of your jurisdiction, including countries outside the European Economic Area (EEA), where data protection laws may not be as comprehensive as those in your home country. When we transfer your data internationally, we implement appropriate safeguards to ensure your data remains protected. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by relevant authorities.
• Using standard contractual clauses approved by the European Commission or other relevant bodies.
• Obtaining your explicit consent for the transfer.
• Relying on other legally permissible mechanisms for international data transfers.

We ensure that any third parties receiving your data are committed to upholding data protection standards.

Spinko is strictly for individuals aged 18 years or older (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our records. If you believe a minor has provided us with personal information, please contact us immediately.

Spinko may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this page periodically for the latest information on our privacy practices. Your continued use of Spinko after any changes indicates your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our Data Protection Officer:

Email: [email protected]

Postal Address:
Spinko Data Protection Officer
[Our Registered Office Address, to be provided upon request for specific legal reasons]

We aim to respond to all legitimate requests within one month. If your request is particularly complex or you have made a number of requests, it may take us longer. In this case, we will notify you and keep you updated.