Responsible Gambling

At Spinko, we are dedicated to providing a safe and enjoyable online gaming environment. We understand that for most of our players, gambling is a form of entertainment. However, we also recognise that for a small number of individuals, gambling can become a problem. Our Responsible Gaming policy is designed to minimise the potential for harm and to support our players in maintaining control over their gambling activities.

We are fully committed to upholding the highest standards of player protection, as mandated by our licensing authority. This commitment involves implementing robust tools and resources, promoting responsible practices, and ensuring that our staff are trained to identify and assist players who may be at risk. We believe that a proactive approach to responsible gambling is essential for the long-term well-being of our community and the integrity of our platform. Your safety and enjoyment are our top priorities at Spinko.

Identifying problem gambling early is crucial. It is important to be aware of the signs, both in yourself and in others. Problem gambling is not always about losing money, it can also manifest as an obsession with gambling, spending more time gambling than intended, or neglecting other responsibilities. Here are some common indicators:

• Gambling more money or for longer periods than you initially intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Borrowing money or selling possessions to fund gambling.
• Neglecting work, school, family, or personal obligations due to gambling.
• Becoming irritable or restless when trying to cut down or stop gambling.
• Lying to family and friends about the extent of your gambling.
• Feeling anxious, guilty, or depressed after gambling.

If you recognise any of these signs in yourself or someone you know, it is important to seek help. Spinko provides tools to help manage your play, and external organisations offer professional support.

Gambling should always be viewed as entertainment, not a source of income or a way to recover debt. To keep your gambling experience enjoyable and under control, consider these guidelines:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money you cannot afford to lose.
• Set a time limit: Determine how long you will play and adhere to that limit. Take regular breaks.
• Do not chase losses: Accept that losses are part of gambling. Trying to win back lost money often leads to greater losses.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain a healthy balance with hobbies, socialising, and work.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Do not gamble under the influence: Alcohol or drugs can affect your ability to make rational choices.

By following these simple principles, you can help ensure your time at Spinko remains a positive and entertaining experience.

Spinko offers a range of self-management tools designed to help you control your spending and playing habits. You can set financial limits on your account, which will automatically restrict your activity once reached. These limits include:

• Deposit Limits: You can set a maximum amount of money you can deposit into your Spinko account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: This allows you to define the maximum amount of money you are prepared to lose over a set period (daily, weekly, or monthly). If your net losses (wagers minus wins) reach this limit, you will be prevented from placing further bets until the period concludes.
• Wager Limits: You can set a maximum total amount you wish to wager over a chosen period (daily, weekly, or monthly). This helps manage the overall volume of your play.

You can adjust these limits at any time through your account settings. Any request to increase a limit will typically take a cool-off period to become effective, allowing you time to reconsider. Requests to decrease a limit are usually applied immediately.

If you feel you need a short break from gambling, Spinko provides Time-Out and Cool-Off options. These tools allow you to temporarily restrict access to your account for a defined period, helping you to step back and regain perspective without fully self-excluding.

• Time-Out: This option allows you to take a break for a shorter duration, typically ranging from 24 hours to several weeks. During a Time-Out, you will not be able to log in, deposit, or play any games on Spinko.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period can be chosen for slightly longer durations, such as a month or two. Access to your account will be restricted for the chosen period.

Once you activate a Time-Out or Cool-Off period, it cannot be reversed until the specified duration has passed. This ensures that the break you choose is fully respected. These options are available in your account's Responsible Gaming section.

For those who feel they need a more substantial break from gambling, Spinko offers a Self-Exclusion program. Self-exclusion allows you to voluntarily close your account and prevent yourself from accessing our services for a longer, predetermined period.

You can choose to self-exclude for periods ranging from six months to five years, or even permanently. During a self-exclusion period:

• Your Spinko account will be closed and you will not be able to log in.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• You will be removed from our marketing databases and will not receive promotional materials.
• Any remaining funds in your account, subject to our terms and conditions, will be returned to you.

A self-exclusion cannot be reversed once activated. We strongly advise you to consider self-excluding from any other online gambling operators you use as well. If you choose to self-exclude, we recommend seeking professional support for problem gambling.

Spinko is strictly committed to preventing underage gambling. Our services are not intended for, nor available to, individuals under the legal gambling age in their respective jurisdiction. We implement robust age verification procedures to ensure that only eligible players can access our platform.

During the registration process, all players are required to confirm they are of legal age. We also conduct electronic age verification checks using third-party databases. Any account found to belong to a minor will be immediately closed, and any winnings confiscated. We urge parents and guardians to take an active role in protecting their children from underage gambling by:

• Keeping your Spinko login details confidential.
• Using parental control software to block access to gambling sites.
• Educating children about the risks associated with gambling.

If you suspect a minor is using our services, please contact our customer support team immediately. Your cooperation is vital in maintaining a safe environment.

To help you monitor your playing time and maintain awareness, Spinko offers Reality Checks and Session Reminders. These features are designed to provide periodic notifications during your gaming sessions.

• Reality Checks: You can set a frequency for receiving a pop-up notification while you are playing. This notification will inform you of the amount of time you have been playing during that session and may also display your net wins or losses for that period. You will then have the option to continue playing or to log out.
• Session Reminders: Similar to Reality Checks, these reminders prompt you at chosen intervals to consider how long you have been playing. They serve as a gentle nudge to take a break or conclude your session if you have been playing for an extended period.

These tools are fully customisable within your account settings. We encourage all players to utilise these features to help manage their gaming habits effectively and ensure a balanced approach to entertainment.

Understanding your own gambling habits is the first step towards responsible play. We encourage you to take a moment to honestly assess your relationship with gambling. Consider the following questions:

• Do you spend more money or time gambling than you intended?
• Has gambling caused you to neglect work, school, or family responsibilities?
• Do you feel irritable or anxious when you try to cut down on gambling?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Do you gamble to escape from problems or feelings of sadness?
• Have you ever borrowed money or sold possessions to gamble?
• Do you try to win back money you have lost by gambling more?
• Has gambling negatively impacted your relationships or financial situation?

If you answered yes to several of these questions, it may indicate that your gambling is becoming problematic. This self-assessment is not a diagnosis, but it can be a valuable tool for recognising potential issues. If you are concerned about your answers, we strongly recommend reaching out to a professional support organisation for guidance.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)