Responsible Gambling

At Spinko, we are dedicated to providing a safe and enjoyable online gaming environment. We understand that for most players, gambling is a form of entertainment. However, we also recognise that for a small percentage of individuals, it can become a problem. Our responsible gambling policy is designed to minimise the risks associated with gambling and to support our players in maintaining control over their gaming habits. We are committed to upholding the highest standards of player protection, in compliance with the requirements of our licensing authority and applicable data protection regulations like GDPR. We believe in empowering our players with the tools and information necessary to make informed decisions about their gambling activity.

This commitment extends to ensuring that all our staff receive regular training on responsible gambling practices. We continuously review and update our policies and procedures to reflect best practices in the industry and to respond to new research and insights into problem gambling. Your well-being is paramount, and Spinko strives to be a trusted and responsible entertainment provider.

Problem gambling can manifest in various ways and is not always immediately obvious. It is important to be aware of the potential signs, both in yourself and in others. Recognising these indicators early can be crucial for seeking help. Some common signs include:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Having difficulty stopping or controlling your gambling, even when you want to.
• Gambling to escape from problems, anxiety, or depression.
• Chasing losses, believing you must gamble more to win back money you have lost.
• Neglecting responsibilities at work, school, or home due to gambling.
• Borrowing money or selling possessions to fund gambling.
• Experiencing strained relationships with family and friends because of gambling.
• Feeling restless or irritable when trying to cut down or stop gambling.

If you identify with several of these signs, or if friends and family have expressed concerns about your gambling, it may be time to consider seeking support. Spinko encourages an honest self-assessment.

Gambling should always be viewed as a form of entertainment, not a way to make money or recover losses. To ensure your experience at Spinko remains positive and controlled, consider these practical tips:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money earmarked for essential expenses.
• Set time limits: Determine how long you will play for and stick to that limit. Breaks are important.
• Do not chase losses: Accept that losses are part of gambling. Trying to win back lost money often leads to further losses.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain a healthy balance with other hobbies and social activities.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Do not gamble under the influence: Alcohol or drugs can cloud your judgment and lead to irresponsible gambling.
• Understand the odds: Be aware that casino games are designed to have a house edge. Wins are based on chance.

By following these guidelines, you can help ensure your gambling remains a safe and enjoyable pastime at Spinko.

Spinko provides tools to help you manage your spending proactively. You can set various limits on your account to control your gambling activity. These limits can be adjusted at any time, but any increase in a limit will typically take effect only after a cooling-off period, in line with regulatory requirements, to give you time to reconsider. Decreases to limits usually take effect immediately.

• Deposit Limits: Control the maximum amount of money you can deposit into your Spinko account over a specified period (daily, weekly, or monthly).
• Loss Limits: Set a maximum amount you are willing to lose over a specific period (daily, weekly, or monthly). Once this limit is reached, you will be unable to place further wagers until the period resets, even if you have funds remaining in your account.
• Wager Limits: Restrict the total amount of money you can wager over a specified period (daily, weekly, or monthly).

We strongly encourage all players to utilise these features as a fundamental part of responsible gaming. You can access and adjust these limits through your account settings or by contacting our customer support team.

If you feel you need a short break from gambling, Spinko offers time-out and cool-off options. These features allow you to temporarily restrict access to your account for a defined period. During a time-out, you will not be able to log in, deposit, or play any games. This provides an opportunity to step away and reflect on your gambling habits without committing to a longer self-exclusion.

• Short Time-Outs: These typically range from 24 hours to several weeks. This option is ideal if you need a brief pause.
• Cool-Off Periods: Similar to time-outs, these periods can range from a few days up to a few months.

Activating a time-out or cool-off period is straightforward and can be done through your account settings. Once activated, the restriction cannot be lifted prematurely. We recommend using these tools if you notice your gambling is becoming more frequent or if you are spending more than intended.

For individuals who feel their gambling has become problematic and requires a more substantial break, Spinko offers self-exclusion. Self-exclusion is a formal process where you voluntarily request to be excluded from gambling with us for a more extended period. During a self-exclusion, your Spinko account will be closed, and you will be prevented from opening new accounts. We will also take reasonable steps to prevent you from receiving any marketing materials.

• Self-Exclusion Durations: You can choose to self-exclude for periods ranging from six months to five years, or even permanently.
• Activation: To initiate self-exclusion, please contact our customer support team. They will guide you through the process and explain the implications.
• Irreversibility: Once a self-exclusion is activated, it cannot be reversed until the chosen period has fully elapsed. This measure is in place to protect you from impulsive decisions.

We advise considering self-exclusion seriously if you are struggling to control your gambling. It is a powerful tool designed to support your recovery and well-being.

Spinko is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble on our platform. We employ robust age verification procedures to ensure that all our players are of legal gambling age. This includes requesting proof of age and identity documentation during the registration process and at other points as deemed necessary by our internal policies or regulatory requirements.

• Verification Checks: We utilise third-party age verification services and may require copies of identification documents such as passports or driving licenses.
• Parental Controls: We encourage parents and guardians to use internet filtering software to prevent minors from accessing gambling websites. Several reputable software solutions are available that can block access to specific types of content.
• Account Responsibility: Account holders are responsible for ensuring that their account details and devices are not accessible to minors.

Any account found to belong to an underage individual will be immediately closed, and any winnings forfeited. We take our responsibility in this area very seriously and appreciate the cooperation of our players in upholding these critical safeguards.

To help you monitor your gambling activity and maintain awareness of the time spent playing, Spinko provides "Reality Checks." This feature delivers periodic notifications during your gaming session, reminding you of how long you have been playing. The reality check pop-up will display key information, such as the duration of your current session and your net winnings or losses during that time.

• Customisable Frequency: You can typically set the frequency of these reminders, for example, every 30 minutes or every hour.
• Action Prompt: When a reality check appears, you will have the option to continue playing, review your account history, or log out.

We strongly recommend activating and customising your reality checks. They serve as an important prompt to take breaks, assess your play, and ensure your gambling remains within your intended limits. This tool is designed to empower you to make conscious decisions about your playtime at Spinko.

Understanding your own gambling habits is the first step towards responsible play. We encourage you to take a moment to honestly assess your relationship with gambling. Consider the following questions:

• Do you spend more money or time gambling than you intended?
• Have you ever tried to stop or cut down on your gambling but failed?
• Do you gamble to escape from problems or feelings of anxiety?
• Have you ever lied to family or friends about the extent of your gambling?
• Does gambling interfere with your work, studies, or other responsibilities?
• Do you feel restless or irritable when you are not gambling?
• Have you ever borrowed money or sold possessions to gamble?
• Do you chase losses, trying to win back money you have lost?

If you answered "yes" to several of these questions, it might indicate that your gambling is becoming problematic. This self-assessment is not a diagnostic tool, but it can serve as a valuable indicator. If you have concerns, please consider using the responsible gambling tools available on Spinko, or reach out to a professional support organisation. Your well-being is our priority.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)